Terms of Use / Privacy Policy

Effective Date: September 2020


At Cranborne Audio, we appreciate your use of and contributions to our websites, desktop applications, or our other properties or our related services (collectively known as "Cranborne Audio Properties") and we understand your concerns about privacy. So, we want you to understand what types of information we collect on this site and what may happen to that information.

If you have questions or concerns regarding this Privacy Policy, you should contact us at:

Cranborne Audio Limited
Attn: Legal
Harvest House, Cranborne Rd
Potters Bar, EN6 3JF
United Kingdom

This is our Privacy Policy and we will comply with it, as well as applicable Privacy laws, when we gather and use information from users of the Cranborne Audio properties. We encourage you to read this Privacy Policy to understand how we collect information and what we do with the information we collect from you.


By accessing or using Cranborne Audio Properties, you agree to the terms of this privacy policy and consent to the collection and use of information as discussed in this privacy policy. If you do not agree to the terms of this privacy policy, please do not use Cranborne Audio Properties.


Cranborne Audio reserves the right to modify or amend this Privacy Policy at any time. Notice of changes to this Privacy Policy and current policy will be reflected on Cranborne Audio Properties. All changes will be effective immediately upon their posting to Cranborne Audio Properties. Material changes will be conspicuously posted on Cranborne Audio Properties. You agree that accessing or using Cranborne Audio Properties without any objection following posting of the changes, constitutes your acceptance of the revised terms.


A. Personally Identifiable Information

When using the Cranborne Audio Properties, Cranborne Audio may collect information you voluntarily share with us, including any content, record, or electronic communication of any kind, including without limitation your (1) contact information, including name, address, phone number, and email address; (2) financial information related to payment, including name, email address, billing address, credit card information, telephone number and other information necessary to open your account and complete a transaction or purchase, record of products or services purchased, and the date the transaction occurred; (3) demographic information, including gender, age, birthdate, number of children, interests, and household income to better design and manufacture products and services to meet your needs; (4) product and service preferences; and (5) online user account information, including username, password, profile picture, instrument skill level, and left or right hand preference. Our collection and use of all of the foregoing information is subject to applicable laws and the terms of this Privacy Policy.

You are not required to provide personally identifiable information in order to visit Cranborne Audio Properties. You must, however, register and provide personally identifiable information in order to access certain portions or use some or all of the features of certain Cranborne Audio Properties, receive Cranborne Audio communications, and to enter contests and other promotions.

Cranborne Audio may use content you provide us through emails, responses to polls, contests or sweepstakes or any other promotional activity. Please be advised that your submissions become the property of Cranborne Audio and may be used by Cranborne Audio for marketing emails, targeted advertising on social media, or internal user analysis. You grant Cranborne Audio permission to use the content of your submission in marketing whether now known or invented in the future, with or without attribution, including publication online, trade media, and advertising into perpetuity without limitation. You agree that any content you send us will not violate any rights of any third-party and that you will only send us content for which you own the rights.

B. Non-Personally Identifiable Information

Cranborne Audio also collects other information that is not personally identifiable to you, but results solely from your visit to Cranborne Audio Properties. We use  cookies, web beacons, and FaceBook Pixel, which are placed on your computer when you access Cranborne Audio Properties.

a. IP Addresses

Your Internet Protocol (“IP”) address is usually associated with the place from which you enter the Internet, like your Internet Service Provider, your company or your university. By collecting your IP address, Cranborne Audio’s server records the referring page that linked you to the Cranborne Audio Property (e.g., another website or a search engine). If you’re coming from another website, then the pages you visit on this website, the website you visit after this website, the ads you see or click on, other information about the type of web browser, computer, platform, related software and settings you are using, any search terms you have entered on the Cranborne Audio Property or a referral website, and other usage activity and data logged by our web servers. Cranborne Audio may also use your IP address to help diagnose problems with our servers, gather broad demographic and geographic information, and administer our Cranborne Audio Properties. Cranborne Audio may also link this information with your personally identifiable information when Cranborne Audio feels that it is necessary to enforce compliance with its rules and policies, terms of service, or to protect its Cranborne Audio Properties, customers or others.

b. Web Beacons

Web beacons are Internet tools, such as transparent images on a website or in e-mails that we may send you, that help us to determine, for instance, the number of visitors to a Cranborne Audio Property, whether a page has been viewed or an e-mail opened, or to collect other related information, and this information may be associated with your unique browser, device identifier, or IP address. For example, when you ask us to send you information on a promotion or newsletter, we may use web beacons to determine how many of the e-mails we sent were actually opened. In general, any electronic image viewed as part of a web page, including a banner ad, can contain a web beacon.

c. Cookies

Cranborne Audio may use cookies to track the use of Cranborne Audio Properties and to facilitate and enhance your experience. “Cookies” are bits of electronic information that can be transferred to your computer or other electronic device to uniquely identify your browser. When you use Cranborne Audio Properties, we may place one or more cookies on your computer or other electronic device. We may use cookies to connect your activity on the Cranborne Audio Properties with other information we store about you in your account profile or your prior interactions on the Cranborne Audio Properties to, for example, store your preferences. The cookies enable Cranborne Audio to facilitate access to different aspects of the website. For example, by showing when and how you and others visit its website, cookies help Cranborne Audio to see which pages of the website are popular and which are not. Cookies can also help Cranborne Audio to improve your enjoyment of this website, for example, by remembering your address or other personal information when you request information or services on the website. Most web browsers automatically accept cookies, but you can disable this function so that your browser will not accept cookies. Please be aware that disabling this function may impact your use and enjoyment of this website.

d. Google AdWords Remarketing

Cranborne Audio uses Google AdWords Remarketing and Google Analytics to advertise Cranborne Audio products across the Internet. AdWords Remarketing will display relevant ads tailored to you based on what parts of the Cranborne Audio Property you have viewed by placing a cookie on your machine. THIS COOKIE DOES NOT IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER. The cookie is used to say “This person visited this page, so show them ads relating to that page.” AdWords Remarketing allows Cranborne Audio to tailor our marketing to better suit your needs and only display ads that are relevant to you. How to Opt-Out of Remarketing and Advertising: If you do not wish to participate in our AdWords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager.

e. Social Networks

We use Facebook pixels on Cranborne Audio properties. If you are logged in to Facebook while browsing our websites, Cranborne Audio may store your Facebook profile information for 180 days for advertising purposes. For additional information, please refer to your social network account to manage the information that is shared through your account.

f. Email

You will receive email from Cranborne Audio for marketing. We respect your desire to manage email correspondence. You may unsubscribe from our email list at any time via links embedded in the footer of each email you receive from Cranborne Audio. However, note that even if you unsubscribe from certain email correspondences, we may still need to email you important transactional or administrative information.



Cranborne Audio does not sell, rent or loan any of your personally identifiable information to any third party. Cranborne Audio may, however, use and share information with third-party suppliers specifically involved in the processing of your information received via Cranborne Audio Properties.

Cranborne Audio will use your personally identifiable information only for the purpose of communicating to you as set forth in this Privacy Policy and any other purpose for which you disclose it to us. If you wish for us to cease use of your personally identifiable information in any way, you may contact us at any time as set forth below. We will contact you in writing via email prior to using your information for any reason other than for the reason you disclosed it to us.

With respect to purchases on Cranborne Audio Properties, we do not collect or store your full credit card information. Our credit card processing service provider will collect full payment card information from you to pay for your purchases from Cranborne Audio Properties.

In addition, Cranborne Audio may use and share aggregated information that does not uniquely identify you when it enables Cranborne Audio to improve and enrich our products and services.

When you provide public information without identifying yourself, we will protect your personal identity in accordance with this Privacy Policy. However, we are not responsible for any personal information you choose to submit in any public section of a Cranborne Audio Property (such as your profile page or the discussion forums).


Cranborne Audio will only email you if you opt-in to receive commercial emails regarding Cranborne Audio products, services, promotions and events. If you receive Cranborne Audio commercial emails and would like to stop receiving commercial emails in the future, you may opt-out of receiving it by clicking on the opt-out area within that email. Cranborne Audio will only communicate with you according to your instructions.


Cranborne Audio limits third party access such as Mailchimp and Facebook to personally identifiable information collected on Cranborne Audio Properties. Cranborne Audio Properties have security measures in place that we believe are reasonable to help protect against the loss, misuse and alteration of the information under Cranborne Audio’s control. While Cranborne Audio cannot guarantee that loss, misuse or alteration to data will not occur, Cranborne Audio uses industry standards, such as Secure Socket Layers (“SSL”) technology, to help safeguard against such occurrences. In certain instances, the information passed between your browser or device and the Cranborne Audio system is encrypted with SSL technology to create a protected connection between you and Cranborne Audio Properties to ensure confidentiality. In the event that a breach into the Cranborne Audio security systems occurs and there is a possibility that an unauthorized person acquired your personal information, Cranborne Audio will notify you of the breach under applicable law. No transmission of information via the Internet can be entirely secure, however, so please always use caution when submitting personal information.


If you wish to have access to your personally identifiable information, please contact us with your request at the address below. You may also request that Cranborne Audio update your personal information or correct any factual errors that you believe may exist regarding this information. In the event of a change in control of Cranborne Audio or sale by Cranborne Audio of substantially all of its assets, any information owned by or in the control of Cranborne Audio may be transferred to such Cranborne Audio successor, who will comply with the terms of this Privacy Policy.


Cranborne Audio Properties are not linked to other websites or applications not maintained by or related to Cranborne Audio. Cranborne Audio is not responsible for the privacy policies or practices of any third parties or third-party websites or applications, including any third-party linked or linking websites or applications. To the extent that you disclose personally identifiable information to any such third parties, different rules may apply to their use and disclosure of personal information that you disclose to them. Cranborne Audio encourages you to review the privacy policies of such websites or applications before disclosing your personal information to them.


California Civil Code Section 1798.83 permits California residents to request and obtain from us a list of what Personal Data (if any) we disclosed to third parties for that third-party’s direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge. Under Section 1798.83, we currently do not share any Personal Data with third parties for their direct marketing purposes. If we do decide to share your Personal Data with third parties for their marketing purposes, you may opt-out of this disclosure at any time by submitting a request to us at the address below.

It is important to note that this opt-out does not prohibit disclosures made for non-marketing purposes or for purposes of assisting us with our own marketing.

Additionally, if you are a registered user under the age of 18 and a resident of California, you may request removal of content you have posted to the Services. Please note that making such requests does not ensure complete or comprehensive removal of the content. For example, we may retain the information for our own internal records, and it is also possible that a third-party we do not own or control may copy the posting and repost it elsewhere.


Your privacy is important to Cranborne Audio. If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Cranborne Audio
Attn: Legal
Harvest House, Cranborne Rd
Potters Bar, EN6 3JF
United Kingdom